Partners
We play an active leadership role in all STARFISH projects, using our executive-level experience to ensure our clients achieve their desired business outcomes.
Richard Mason also has over 25 years experience in solutions delivery, and has led change in such sectors as healthcare, government, financial services and telecommunications.
Richard's specialties include program management, business
development, change management and e-commerce. He has served
as executive and senior manager of Health Insurance BC,
Pacific Blue Cross and TELUS.
Michael DeSandoli
has over 25 years experience in solutions delivery. He is an
acknowledged leader in such industries as aerospace, retail,
financial services and high-tech manufacturing.
Michael's specialties include online channel building,
business development, IVR and sales operations. He has
served as an executive and senior manager of Future Shop,
Canaccord Capital, TELUS and Creo.
Consultants
Our consultants come with a track record of business leadership and project successes in their respective fields.
Myrna
Bennefeld has over 20 years operational and
consulting experience, specializing in project
management. She has specialized in call-centre,
telecommunications and customer-service projects. Myrna is on the board of Variety, the Children's Charity, and chairs the Variety at Work committee.
Jim Cardwell has over 20 years experience successfully
executing complex technology projects. As an IT specialist,
Jim has experience in government, industrial, distribution
and sales, and pharmaceutical organizations.
Jim has led projects to build or procure global and highly-regulated clinical, financial, SFA and mobile business systems.
Pam
Hinada
has 12 years experience as a consulting business analyst. She
specializes in process redesign and business requirements definition, and
has provided leadership and consulting expertise to projects in healthcare,
retail and telecommunication sectors.
Simon Lucas has nearly 25 years international experience in
planning and leading the development and delivery of
transformational business change, including the launch
of innovative new services. Typically these have
significant technology considerations, often with
substantial contact centre and internet components.
His work includes the public, private and not-for-profit sectors notably in finance, tourism and health care.
Associates
At STARFISH, we work with a number of associates who bring their specialist skills to our channel-building projects.
Mark Clancy has over 17 years experience in project and
business management. He recently project-managed the
introduction of Best Buy Canada’s customer loyalty
program, RewardZone, which enrolled several hundred
thousand customers in the first year. He has
successfully managed complex technology projects in
Canada, the US and Australia in a variety of
industry verticals. Mark is a Professional Engineer,
has an MBA from the University of Western Ontario
(Ivey), and is CEO of IGENO, a leading provider of
management reporting solutions.
David Flaherty is an expert in the management of privacy
and information policy, an area in which he has
specialized since 1964. As a consultant, David provides strategic advice on the management of privacy issues, conducts assessments of privacy compliance and Privacy Impact Assessments, and develops privacy codes to comply with current legislation.
David served a six-year, non-renewable term as the first Information and Privacy Commissioner for the Province of British Columbia (1993-99). He has spoken widely on the subject, and has written or edited fourteen books.